We strive to do everything we can to help our customers have a positive experience on our website, and we hope that you love our products as much as we do. Any complaints should be raised with our Customer Service Team by emailing them at support@theindianbotanist.com
We always ensure that our products leave our warehouse in good condition, however our packages are damaged in transit from time to time. If you are dissatisfied with the condition of your delivery, please email a picture to our Customer Service Team at support@theindianbotanist.com they will be happy to help.
We always assure that our products are specially handcrafted for you with utmost love and safety. Once received by you, we unfortunately cannot accept returns.
Although all are products are plant based devoid of any chemicals, one should still consider a professional consultation in sensitive matters.
We are striving towards launching a recycle program soon! (more information to come). The customers will be able to return their used glass bottles, which we will then refill and send back. This is part of our commitment to reducing waste.
Our products are 100% herbal without any added preservatives.
Most of our products are organic and made using the finest natural raw materials. We make sure that we maintain the quality and give out the best.
No, and that is the beauty of it. The medicines are made using raw materials which we get from Mother Earth. We don’t add any chemicals.
Our formulations are tried & tested. It may not give you immediate results but it helps in delaying the onset of symptoms and slowing the progression of the disease. The fundamental concept of Ayurveda is to maintain the health and eradicate the problem from its root which takes its own sweet time.
You can follow the instructions on the label. You can consult a professional or write to us if you want to follow a flexible time schedule.
We make all our products with utmost love and generations of experience. Our founders have been associated with Ayurveda and botany since many generations. They are spilling secrets and we want the world to know them. Our values and commitments towards providing top quality products are always kept at helm. Try us once and you will fall in love with TIB products.
We are working towards it and will be updating this section soon.
Yes. We are a new brand but more than simply looking at us as a brand look at us as a family. We are not a mega brand, trying to cut corners reduce cost or mint money. We are here to make sure you trust our brand love using it and at least having one thing less to worry about. Try this once and the next time you will be answering this for us to your friends and relatives.
We use only essential oils to add fragrance to the products instead of using artificial fragrances that may contain phthalates. The essential oils that we add to the products are beneficial for the hair and skin.